fb88 Privacy Policy
This policy provides a full explanation of how your personal information is collected, what it is used for, and how it is kept secure on the fb88 platform.
Introduction and Scope
This policy applies to all users of fb88 services.
fb88 treats the privacy of its users' personal information as a top priority. This Privacy Policy sets out what information is collected about you when you use the fb88 website, mobile application, or any other service, what that information is used for, who it may be shared with, and how it is kept secure.
By using this website or service, you are considered to have agreed to the terms of this policy. This Privacy Policy operates as an inseparable legal document alongside fb88's Terms and Conditions. If you do not agree with any part of this policy, you are requested to refrain from using our services.
What Information We Collect
Information is collected at various stages, from registration through regular use.
2.1 Information You Provide Directly
You directly provide the following information when creating an account on fb88 or at various stages of using the service:
- Full name (in both Bengali and English formats)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID number or passport number (for identity verification)
- Mobile financial service account number (bKash, Nagad, Rocket)
- Password and security-related information
2.2 Automatically Collected Information
The following information is automatically collected by technical means when you use the fb88 platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Pages visited and time spent
- Referral URL and exit page
- Login time and date
- Deposit and withdrawal transaction history
- Game play history and betting activity
2.3 Information Received from Third Parties
In some cases, fb88 may receive information about you from trusted third parties. This includes payment processors (such as bKash, Nagad, or Rocket), identity verification services, and technology partners. This information is used solely for the purpose of improving service quality and preventing fraud.
Use of Collected Information
Your information is used for specific and legitimate purposes.
fb88 uses the collected personal information for the purposes described below:
Account Management
To manage registration, login, password recovery, and account verification processes.
Payment Processing
To ensure secure processing of deposits, withdrawals, and transactions.
Customer Support
To provide proper assistance with your issues and requests via live chat or email.
Security and Fraud Prevention
To detect and prevent unauthorised account access, financial fraud, and suspicious activity.
Service Improvement
To analyse user behaviour and improve services, game content, and the user experience.
Bonuses and Promotions
To deliver bonus offers and promotional information relevant to your usage patterns — but only with your consent.
Legal Compliance
To retain and present information when required to comply with applicable laws, regulations, or government directives.
Data Storage and Retention
Find out how long and where your data is held.
4.1 Retention Period
fb88 retains your personal information for as long as it is necessary to provide the service or as required by applicable law. Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period.
4.2 Storage Location
Your information is stored on secure servers. Where information may be transferred to servers outside Bangladesh, security is ensured in accordance with internationally accepted data protection standards.
4.3 Data Deletion Requests
You may request the deletion of information associated with your account. However, fb88 reserves the right to retain certain information where required by legal obligation, fraud investigation, or the resolution of an existing claim.
Data Sharing Policy
The circumstances under which and with whom information may be shared.
fb88 does not share your personal information with any third party except in the specific circumstances below:
5.1 Service Partners
Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technical support. These partners are contractually bound to uphold fb88's privacy standards.
5.2 Legal Requirements
fb88 may be required to provide information in accordance with applicable laws in Bangladesh or by order of a government authority or court.
5.3 Business Restructuring
In the event of a merger, acquisition, or restructuring of fb88's business, collected information may be transferred to the new entity, but the protections of this Privacy Policy will continue to apply.
Cookies and Tracking Technology
A description of how we collect browsing information.
6.1 What Are Cookies
Cookies are small text files stored on your device that help improve your browsing experience. fb88 uses several types of cookies.
6.2 Types of Cookies
- Essential Cookies: Required for maintaining login status and managing secure sessions.
- Performance Cookies: Used to measure and improve service functionality.
- Functionality Cookies: Used to remember your preferences such as language and settings.
- Analytics Cookies: Used to analyse user behaviour and improve the service.
6.3 Cookie Control
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some parts of the service from functioning properly.
Data Security Measures
The technical safeguards used to protect your personal information.
fb88 follows the highest industry-standard practices to keep your information secure. The following security measures are in place:
- SSL Encryption: All communication between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
- Password Hashing: Your password is never stored in plain form — only a secure cryptographic hash is retained.
- OTP Verification: Two-step verification is applied to sensitive actions by sending an OTP to your mobile.
- Regular Security Audits: Cybersecurity audits are conducted regularly by third-party specialists.
- Access Controls: Among fb88's staff, only those who need it can access your information within a defined scope.
Your Rights Over Your Information
The control you have over your personal information at fb88.
As a user of fb88's services, you have the following rights regarding your personal information:
Right to Access
You may ask what information fb88 holds about you.
Right to Correction
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, though complete deletion may not be possible where legal obligations apply.
Right to Object to Processing
You may object to your information being used for specific purposes, such as marketing communications.
Right to Withdraw Consent
You may withdraw your consent at any time for processing based on consent.
In line with fb88's Responsible Gaming Policy, we respect user autonomy and wellbeing. To exercise any of these rights, contact the fb88 support team through the contact details provided in the section below.
Protection of Minors
fb88 is for adults only.
fb88's services are for individuals aged 21 or over only. We do not knowingly collect information from minors. An age verification process is followed at the time of registration.
If for any reason a minor's information enters our system and comes to fb88's attention, that information will be deleted immediately and the associated account will be closed.
If, as a parent or guardian, you believe that your minor child's information has been collected, please notify our support team immediately.
Changes to the Policy
How you will be informed about changes.
fb88 reserves the right to revise this privacy policy as needed. If any significant changes are made to the policy, you will be notified in the following ways:
- A notification will be sent to your registered email address.
- A change notification will be displayed after you log in to the fb88 platform.
- The "Last Updated" date at the top of this page will be changed.
Continued use of the service after any changes will be considered as your acceptance of the updated policy. To learn more about us, visit the fb88 Service Introduction page.
Contact Us
For any privacy-related questions or requests.
If you have any questions or concerns about this privacy policy, or any requests regarding your information, please contact the fb88 support team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
Live Chat: Log in to the fb88 platform and contact us directly via live chat — available 24/7.
Email: [email protected]
Language: Support is provided in both Bengali and English.
Response Time: Immediate via live chat; within business days via email.
For answers to more general questions, visit our Frequently Asked Questions (FAQ) section, which contains detailed information on accounts, payments, and security.